This Data Processing Addendum (including all Schedules attached hereto, the “DPA”) is incorporated into, and is subject to the terms and conditions of, the Terms of Service (“Agreement”) between Tempest Labs, Inc. (“Company”) and the entity identified as the customer in the Agreement or the relevant order form (“Customer”). This DPA applies to the extent Company’s Processing of Customer Personal Data is subject to the Data Protection Laws. This DPA shall be effective for the term of the Agreement.
Definitions
1.1 “Controller” means the entity that determines the purposes and means of the Processing of Personal Data. The term “Controller” includes a “business” as defined under the CCPA.
1.2 “Customer Personal Data” means the Personal Data described under Schedule 1 to this DPA.
1.3 “Data Protection Laws” means all laws and regulations, including laws and regulations of: (i) the European Union, the European Economic Area and their member states, and the United Kingdom; (ii) the United States (including, but not limited to the California Consumer Privacy Act as amended by the California Privacy Rights Act (“CCPA”) and other applicable state privacy laws); and (iii) any other jurisdiction in which the parties operate, all (i)–(iii) applicable to the Processing of Personal Data under the Agreement.
1.4 “Data Subjects” means the individuals identified in Schedule 1 to this DPA.
1.5 “EU SCCs” means the Standard Contractual Clauses approved with Commission Implementing Decision (EU) 2021/914 of June 4, 2021 on standard contractual clauses for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council, as amended, supplemented, updated or replaced from time to time.
1.6 “GDPR” means the General Data Protection Regulation (EU) 2016/679 together with any national implementing laws in any member state of the EEA (“EU GDPR”) and the EU GDPR as incorporated into the laws of the United Kingdom (“UK GDPR”).
1.7 “Personal Data” and “Processing” will each have the meaning given to them in the Data Protection Laws. The term “Personal Data” includes “personal information,” “personally identifiable information,” and equivalent terms as such terms may be defined by the Data Protection Laws.
1.8 “Personal Data Breach” means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of or access to Customer Personal Data.
1.9 “Processor” means the entity which Processes Personal Data on behalf of the Controller. The term “Processor” includes a “service provider” as that term is defined under the CCPA.
1.10 “Sell” and “Share” each has the meaning given in the Data Protection Laws.
1.11 “Service” means the services provided by Company to Customer pursuant to the Agreement.
1.12 “Sub-Processor” means another Processor engaged by a Processor to carry out Processing on behalf of a Controller.
1.13 “UK Addendum” means the International Data Transfer Addendum to the EU SCCs, issued by the UK Information Commissioner for parties making restricted transfers, which entered into force on 21 March 2022 (collectively, with the EU SCCs, the “SCCs”).
Capitalized terms not otherwise defined herein shall have the meaning given to them in the Agreement.
Processing of Customer Personal Data
2.1 Customer is a Controller of Customer Personal Data and Company is a Processor of Customer Personal Data. If Customer is itself acting as a Processor for Customer Personal Data on behalf of a Controller of such data, Company will Process such data as a Sub-Processor to Customer. The details of Company’s Processing of Customer Personal Data are described in Schedule 1 to this DPA.
2.2 Company will only Process Customer Personal Data as a Processor on behalf of and in accordance with Customer’s prior written instructions, including any instructions provided through Customer’s use of the Service. Customer hereby instructs Company to Process Customer Personal Data to the extent necessary to provide the Service as set forth in the Agreement and this DPA. Company shall not (1) retain, use, or disclose Customer Personal Data other than as provided for in the Agreement, as needed to provide the Service, or as otherwise permitted by Data Protection Laws; (2) retain, use, or disclose Customer Personal Data outside of the direct business relationship between Customer and Company, including by combining Customer Personal Data with Personal Data Company receives from third parties, other than Customer, except as permitted by the Data Protection Laws; or (3) Sell or Share Customer Personal Data. Upon notice to Company, Customer may take reasonable and appropriate steps to remediate Company’s use of Customer Personal Data in violation of this DPA.
2.3 Company will immediately inform Customer if, in its opinion, an instruction from Customer infringes the Data Protection Laws. If applicable laws preclude Company from complying with Customer’s instructions, Company will inform Customer of its inability to comply with the instructions, to the extent permitted by law.
2.4 Each of Customer and Company will comply with their respective obligations under the Data Protection Laws. Company shall notify Customer if it determines that it cannot meet its obligations under the Data Protection Laws. Customer has the right to take reasonable steps to ensure that Company uses Customer Personal Data in a manner consistent with Customer’s obligations under Data Protection Laws by exercising Customer’s audit rights in Section 10 of this DPA.
Cross-Border Transfers of Personal Data
3.1 With respect to Customer Personal Data originating from the European Economic Area (“EEA”) or the United Kingdom (the “UK”) that is transferred from Customer to Company, the parties agree to comply with the general clauses and with “Module Two” (Controller to Processor) and “Module Three” (Processor to Processor) of the EU SCCs, which are incorporated herein by reference, with Customer as the “data exporter” and Company as the “data importer.”
3.2 For purposes of the EU SCCs the parties agree that:
3.2.1 The optional docking clause 7 of the EU SCCs will not apply.
3.2.2 In clause 9 of the EU SCCs, option 2 will apply and the time period for prior notice of Sub-Processor changes will be as set forth in Section 5.2 of this DPA.
3.2.3 The optional language in clause 11 of the EU SCCs will not apply.
3.2.4 In clause 17 of the EU SCCs, option 1 applies and the EU SCCs shall be governed by the laws of Ireland.
3.2.5 In clause 18(b) of the EU SCCs, the parties agree to submit to the jurisdiction of the courts of Ireland.
3.2.6 In Annex I, Section A (List of Parties) of the EU SCCs, (i) the Customer is the data exporter and Company is the data importer and their identity and contact details and, where applicable, information about their respective data protection officer and/or representative in the EEA are those set forth in the Agreement or as otherwise communicated by each party to the other party; (ii) Customer is a Controller (under “Module Two” of the EU SCCs) or Processor (under “Module Three” of the EU SCCs), and Company is a Processor; (iii) the activities relevant to the data transferred under the EU SCCs relate to the provision of the Service pursuant to the Agreement; and (iv) entering into this DPA shall be treated as each party’s signature of Annex I, Section A, as of the effective date of this DPA.
3.2.7 In Annex I, Section B (Description of Transfer) of the EU SCCs: (i) Schedule 1 to this DPA describes Company’s Processing of Customer Personal Data; (ii) the frequency of the transfer is continuous (for as long as Customer uses the Service); (iii) Customer Personal Data will be retained in accordance with Clause 8.5 of the EU SCCs and this DPA; (iv) Company uses the Sub-Processors described in Section 5.2 of this DPA to support the provision of the Service.
3.2.8 In Annex I, Section C (Competent Supervisory Authority) of the EU SCCs, the competent supervisory authority identified in accordance with Clause 13 of the EU SCCs is the competent supervisory authority communicated by Customer to Company.
3.2.9 In Annex II of the EU SCCs, data importer has implemented and will maintain appropriate technical and organizational measures to protect the security, confidentiality and integrity of Customer Personal Data as described in Schedule 2 to this DPA.
3.3 With respect to transfers from Customer to Company of Customer Personal Data originating from the UK, the parties agree that the UK Addendum will complement the EU SCCs to the extent required under Data Protection Law. The UK Addendum is incorporated herein by reference. The parties agree that the UK Addendum is completed as follows:
3.3.1 For the purpose of Part 1 of the UK Addendum:
3.3.1.1 Table 1 (Parties): the start date is the effective date of the Agreement, the exporter is the Customer and the importer is Company, the table is deemed to be completed with the information set out in Section 3.2 of this DPA, and by entering into this DPA, the parties are deemed to have signed the UK Addendum.
3.3.1.2 Table 2 (Selected SCCs, Modules and Selected Clauses): the “Approved EU SCCs” which the UK Addendum is appended to are the EU SCCs incorporated into this DPA and completed as set out in Section 3.2 of this DPA.
3.3.1.3 Table 3 (Appendix Information): the information requested in Annex 1 is provided in Sections 3.2.6 and 3.2.7 of this DPA; the security measures requested in Annex 2 are described in Schedule 2 to this DPA; the list of Sub-Processors is available as described in Section 5.2 of this DPA.
3.3.1.4 Table 4: both the data importer and the data exporter may end the UK Addendum as set out in section 19 of the UK Addendum.
Confidentiality and Security
4.1 Company will require Company’s personnel who access Customer Personal Data to commit to protect the confidentiality of Customer Personal Data.
4.2 Company will implement commercially reasonable technical and organisational measures, as further described in Schedule 2 to this DPA, that are designed to protect against accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Customer Personal Data.
4.3 To the extent required by Data Protection Laws, Company will provide Customer with reasonable assistance as necessary for the fulfillment of Customer’s obligations under Data Protection Laws to maintain the security of Customer Personal Data.
Sub-Processing
5.1 Customer hereby authorizes Company to appoint (and permit each Sub-Processor appointed in accordance with this Section 5 to appoint) Sub-Processors in accordance with this Section 5.
5.2 The Sub-Processors appointed by Company as at the date of this DPA are set out at Schedule 3. Company will inform Customer of any intended changes concerning the addition or replacement of any appointed Sub-processors (a “New Sub-Processor”) at least ten (10) days in advance, along with reasonably detailed information about such New Sub-Processor.
5.3 Customer will have an opportunity to object in writing to the appointment of a New Sub-Processor within ten (10) business days after receipt of notice of a New Sub-Processor in accordance with Section 5.2, provided that such objection must be on reasonable, substantial grounds, directly related to such New Sub-Processor's ability to comply with substantially similar obligations to those set out in this DPA. If Customer does not so object, the engagement of the New Sub-Processor shall be deemed accepted by Customer. If Customer notifies Company in writing of any objections to the proposed appointment, the parties agree to discuss commercially reasonable alternative solutions in good faith. If the parties cannot reach a resolution within thirty (30) business days from the date of Company’s receipt of Customer’s written objection, the parties may terminate the Agreement.
5.4 Company will enter into an agreement with each Sub-Processor that imposes on the Sub-Processor, in substance, the same obligations that apply to Company under this DPA. Where any of its Sub-Processors fails to fulfil its data protection obligations, Company will be liable to Customer for the performance of its Sub-Processors’ obligations.
Data Subject Rights
Customer is responsible for responding to any Data Subject requests relating to Customer Personal Data (“Requests”). If Company receives any Requests during the term of the Agreement, Company will advise the Data Subject to submit the request directly to Customer. Company will provide Customer with reasonable assistance to permit Customer to respond to Requests.
Personal Data Breaches
Upon becoming aware of a Personal Data Breach affecting Customer Personal Data, Company will (i) promptly take measures designed to remediate the Personal Data Breach, and (ii) notify Customer without undue delay. Customer is solely responsible for complying with Personal Data Breach notification requirements applicable to Customer. Customer may request that Company reasonably assist Customer’s efforts to notify Personal Data Breaches to the competent data protection authorities and/or affected Data Subjects, if Customer is required to do so under the Data Protection Laws. Company’s notice of or response to a Personal Data Breach under this Section 7 will not be an acknowledgement or admission by Company of any fault or liability with respect to the Personal Data Breach.
Data Protection Impact Assessment; Prior Consultation
Customer may request reasonable assistance from Company in connection with conducting data protection impact assessments and consultation with data protection authorities if Customer is required to engage in such activities under applicable Data Protection Laws and the data protection impact assessment or consultation relate to the Processing by Company of Customer Personal Data.
Deletion of Customer Personal Data
Company will delete Customer Personal Data upon termination or expiration of the Agreement, and delete existing copies. The parties agree that the certification of deletion described in the SCCs, if applicable, shall be provided only upon Customer’s written request. If Customer wishes to change this instruction regarding data deletion, then Customer may request a change during the Term by sending Company written notice as provided for in the Agreement. Notwithstanding the foregoing, Company may retain Customer Personal Data to the extent and for the period required by applicable laws provided that Company maintains the confidentiality of all such Customer Personal Data and Processes such Customer Personal Data only as necessary for the purpose(s) specified in the applicable laws requiring its storage.
Audits
10.1 Customer may audit Company’s compliance with its obligations under this DPA up to once per year. To request an audit, Customer must submit a detailed proposed audit plan to Company at least one month in advance of the proposed audit start date. The proposed audit plan must describe the proposed scope, duration, start date of the audit, and the identity of any third party Customer intends to appoint to perform the audit. Company will review the proposed audit plan and provide Customer with any concerns or questions (for example, Company may object to the third party auditor as described in Section 10.2, provide an Audit Report as described in Section 10.3, or identify any requests for information that could compromise Company confidentiality obligations or security, privacy, employment or other relevant policies). The parties will negotiate in good faith to agree on a final audit plan at least two weeks in advance of the proposed audit start date. Nothing in this Section 10 shall require Company to breach any duties of confidentiality.
10.2 Company may object to third party auditors that are, in Company’s reasonable opinion, not suitably qualified or independent, a competitor of Company, or otherwise manifestly unsuitable. Customer will appoint another auditor or conduct the audit itself if the parties cannot resolve Company’s auditor objection after negotiating in good faith.
10.3 If the requested audit scope is addressed in an SSAE 18/ISAE 3402 Type 2, ISO, NIST or similar audit report performed by a qualified third party auditor on Company’s systems that Process Customer Personal Data (“Audit Reports”) within twelve (12) months of Customer’s audit request and Company confirms there are no known material changes in the controls audited, Customer agrees to accept the Audit Report in lieu of requesting an audit of the controls covered by the Audit Report.
10.4 The audit must be conducted at a mutually agreeable time during regular business hours at the applicable facility, subject to the agreed final audit plan and Company’s health and safety or other relevant policies. The audit may not unreasonably interfere with Company business activities.
10.5 Any audits are at Customer’s expense and Customer will promptly disclose to Company any perceived non-compliance or security concerns discovered during the audit, together with all relevant details.
10.6 The parties agree that the audits described in the SCCs, if applicable, shall be performed in accordance with this Section 10.
Liability
11.1 Each party’s liability towards the other party under or in connection with this DPA will be limited in accordance with the provisions of the Agreement.
11.2 Customer acknowledges that Company is reliant on Customer for direction as to the extent to which Company is entitled to Process Customer Personal Data on behalf of Customer in performance of the Service. Consequently, Company will not be liable under the Agreement for any claim brought by a Data Subject arising from (a) any action or omission by Company in compliance with Customer’s instructions, or (b) from Customer’s failure to comply with its obligations under the Data Protection Laws.
General Provisions
With regard to the subject matter of this DPA, in the event of inconsistencies between the provisions of this DPA and the Agreement, the provisions of this DPA shall prevail. In the event of inconsistencies between the DPA and the SCCs, the SCCs will prevail.
Schedule 1
Details of Processing
Categories of Data Subjects. Customer’s authorized users, employees, contractors, customers, as applicable, depending on what type of Customer Personal Data the Customer provides through the Services.
Types of Personal Data. The extent of Customer Personal Data Processed by Company is determined and controlled by Customer in its sole discretion and may include names, email addresses, profile pictures, and other Personal Data that Customer may elect to collect through the Service.
Types of Sensitive Personal Data: None.
Subject-Matter and Nature of the Processing. Customer Personal Data will be subject to the Processing activities that Company needs to perform in order to provide the Service pursuant to the Agreement.
Purpose of the Processing. Company will Process Customer Personal Data for purposes of providing the Service as set out in the Agreement.
Duration of the Processing. Customer Personal Data will be Processed for the duration of the Agreement, subject to Section 9 of the DPA.
Schedule 2
Security Measures
Company will implement and maintain the security practices and procedures set out in this Schedule 2.
1. Organizational management and dedicated staff responsible for the development, implementation and maintenance of Company’s information security program.
2. Periodic review and assessment of risks to Company’s organization, monitoring and maintaining compliance with Company’s policies and procedures, and reporting the condition of its information security and compliance to internal senior management as appropriate.
3. Data security controls which include logical segregation of data, restricted (e.g., role-based) access and monitoring, and use of commercially available and industry standard encryption technologies for Customer Personal Data as appropriate.
4. Logical access controls designed to manage electronic access to data and system functionality based on authority levels and job functions.
5. Password controls designed to manage and control password strength and password management requirements for assigned Company credentials as appropriate.
6. Change management procedures and tracking mechanisms designed to test, approve and monitor changes to Company’s technology and information assets.
7. Incident response procedures design to allow Company to investigate, respond to, mitigate and notify events related to Company’s technology and information assets.
8. Network security controls that provide for the use of enterprise firewalls and intrusion detection systems and other traffic and event correlation procedures designed to protect systems from intrusion and limit the scope of any successful attack, as appropriate.
9.Business resiliency/continuity and disaster recovery procedures designed to maintain service and/or recovery from foreseeable emergency situations or disasters.
Schedule 3
Sub-Processor List
Name
Description of Processing
Location
Grafana Labs
Observability platform
United States
Google Analytics
Cloud monitoring
United States
Google Cloud
Cloud service provider
United States
Google Workspace
Email, file storage
United States
Hubspot
Customer relationship management
United States
Mailchimp
Marketing email
United States
Mida
A/B testing
United States
Sendgrid
Email service
United States
Sentry
Error monitoring and app stability
United States
Supabase
Cloud database provider
United States
